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Letters To The Editor

Sociable IM

"Analysis: Google Unlikely To Change Fragmented IM Mark" leads one to believe that AOL Instant Messenger doesn't work with any other IM applications (Aug. 24). In the Windows world this may be true, but AIM subscribers can be reached using Apple iChat. Hopefully someday soon, all IM apps will communicate with each other.

Norm Miller
Hinesburg, Vt.

Get It Right From The Start

Good article ("RFID: Future Consumer-Data Battleground," Aug. 16). I suspect the technology will get firmly embedded and then there will be a monstrous knee jerk when the adverse potential reaches collective consciousness. If we take the time now, we can probably design in good protections. Otherwise, it will take a massive exploit to raise awareness.

Rich Feingold Senior Security Specialist, SiloSmashers
Fairfax, Va.

Other Ways To Cut Costs

Typically, R&D accounts for only about 15% to 20% of a U.S. or European packaged app vendor's cost structure, while marketing and sales accounts for about 60% ("India's Next Step," Aug. 8). Migrating the entire R&D function of a software company to a low-cost country like India will only make a small dent in the price since the cost of a consultative sales process and the marketing and advertising that precedes it will remain the same.

A better "solution" to the high cost of applications is to reduce the effort required for implementation. That means either a radical change in the underlying technology of packaged apps or a change in how companies implement them.

Robert D. Kugel VP and Research Director, Ventana Research
San Mateo, Calif.


In "Power Up With Utility Computing," QuantumBio has IBM host its apps on the Blue Gene supercomputer, which IBM offers to its on-demand customers starting at $10,000 per week (Aug. 29).

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