LogMeIn To Launch Remote Support Software For Smartphones - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Enterprise Applications

LogMeIn To Launch Remote Support Software For Smartphones

A preview is available next month initially for the Palm Treo 700w/wx.

LogMeIn, which offers remote connectivity and support tools for PCs, plans to introduce next month software that does the same thing for smartphones.

Announced Thursday, the software called Rescue Mobile lets customer-service reps at wireless carriers and IT support organizations access and control smartphones so they can diagnose and fix problems.

LogMeIn's latest software-as-a-service offering is the latest in a family of IT support services. The latest release will recreate a replica of the smartphone user interface on a technician's computer screen, giving him full access to the device's functions.

"For carriers and support organizations, this will significantly reduce the time and cost associated with supporting increasingly complex devices," Michael Simon, chief executive of LogMeIn, said in a statement released Thursday. "For users, it reduces the frustration associated with the configuration and support of a handset that they may otherwise give up on and return."

The LogMeIn software enables technicians to access and control PCs and smartphones from a single console. An applet must first be downloaded before the device or computer can be accessed.

LogMeIn Rescue Mobile is expected to be available for preview next month. The service will work only on smartphones running the Microsoft Windows Mobile operating system. The preview is available initially for the Palm Treo 700w/wx. Subsequent versions will support the Symbian and Blackberry operating systems.

Pricing for the service was not disclosed. However, LogMeIn offers its basic remote access for PCs for free, and charges for a premium service that enables users to move and organize files between machines. Competitors include GoToMyPC, and Laplink Everywhere.

This article was edited on June 29 to remove references to a product that LogMeIn no longer offers

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll