Lucent's Soon-To-Be Spin-Off Makes A Name For Itself - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Lucent's Soon-To-Be Spin-Off Makes A Name For Itself

Lucent Technologies Inc.'s Enterprise Network Products group, about to spin off as a new company, today made one of its strongest moves yet to build its own identity by revealing a new corporate name and an alliance with customer-relationship management market leader Siebel Systems Inc.

The business unit, which will sell software and telecommunications technology to enterprise IT organizations when it is spun off by Sept. 30, the end of Lucent's fiscal year, picked as its name the coined word Avaya. Don Peterson, president and CEO of the new company, says focus groups thought Avaya made the company seem open-minded and fluid.

Teaming up with Siebel marks Avaya's first major public move. The two vendors will pool development, marketing, and sales resources to build a series of new products that combine Siebel's business applications with Lucent's telecommunications and call-center infrastructure. "Companies need to transform call centers into interactions centers," Peterson says. With that in mind, the joint development team will pursue eight possible application packages, focusing on areas such as computer-telephony integration, interaction center workflow, and E-mail routing. The first of those will appear in the fourth quarter of this year.

As if to confirm that Lucent and Avaya are going their separate ways, the parent company revealed a CRM partnership with Siebel archrival Oracle just a half-hour before the Avaya debut. The Lucent Software Products group says it will integrate its Arbor billing system with Oracle's application suite, so its customers can tie billing directly into customer interactions and back-office applications. The combined products will be due at the end of the year, and the companies have promised to make them tightly integrated so they appear to be a single suite.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

News
Remote Work Tops SF, NYC for Most High-Paying Job Openings
Jessica Davis, Senior Editor, Enterprise Apps,  7/20/2021
Slideshows
Blockchain Gets Real Across Industries
Lisa Morgan, Freelance Writer,  7/22/2021
Commentary
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
Joao-Pierre S. Ruth, Senior Writer,  7/19/2021
Register for InformationWeek Newsletters
Video
Current Issue
Monitoring Critical Cloud Workloads Report
In this report, our experts will discuss how to advance your ability to monitor critical workloads as they move about the various cloud platforms in your company.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll