Luminate Software Corp. will unveil an application on Mondaythat help-desk operators can use to diagnose and solveindividual user problems with SAP R/3.
Luminate ServiceDesk supplies help desks with response timesand other service-level statistics so operators can isolatethe causes of performance slowdowns. This makes help desksmore proactive in flagging possible SAP performance issues,letting administrators spend more time solving problemsinstead of fielding complaints. Luminate also makesapplications for stress-testing SAP environments, analyzingR/3 performance over time, and capacity planning.
ServiceDesk for SAP R/3 will begin shipping Monday. Pricingis based on the size of the R/3 implementation and starts at$15,000.