Zen & The Art Of Service-Oriented IT - InformationWeek
Zen & The Art Of Service-Oriented IT
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User Rank: Apprentice
4/2/2014 | 4:12:07 PM
Practicalities of ITaaS
Good article on the practicalities of implementing ITaaS, and appreciate the Jamcracker mention wrt enablement tools.  The key challenge for IT in adopting ITaaS is that it requires a different IT business model to do it effectively.  While the advent of cloud is certainly a key enabler in implementing ITaaS (or what Gartner refers to as "Real-time IT"), it is not a panacea -- i.e. spinning up a private or hybrid cloud environment is NOT ITaaS.  ITaaS is more about automating the complete supply-to-demand chain of how internal and external services (IaaS, SaaS, XaaS, and virtualized workloads) are sourced, managed and delivered to their business end-users.  

As an example, many companies have embarked on setting up private IaaS clouds, generally as an extension of their existing virtualization environment, but the end-users are typically Dev/Ops types vs. actual business users.  End-users want solutions, not infrastructure services, and until IT can automate the end-to-end process regarding how application services are deployed, managed and delivered in a cohesive manner -- business users will continue to bypass IT when able and source services directly from external cloud/SaaS providers (thus continuing the build-up of 'Shadow IT').

Making the transition to cloud-enabled ITaaS requires a different IT business model where IT acts as both an application service provider (i.e. proprietary or mission-critical apps deployed on their own private or hybrid cloud) as well as an aggregator of external cloud/SaaS offerings (e.g. MSFT Office 365, SalesForce and other biz app services).  This is step one, after which cloud delivery and management tools such as what Jamcracker provides can serve as a means to automate the sourcing-management-governance-consumption-chargeback lifecycle processes.
User Rank: Author
3/28/2014 | 5:35:57 PM
Re: Your next IT job may be with a service provider
Doug you make a great added point to Michael's piece.  The interesting challenge organizations are going to face is how to transition their talent: Enterprise IT staffs will need to become experts in specifying, acquiring, and monitoring  IT services -- rather than in buying/developing/running IT. Enterprises will still need talent to bridge to IT services, but wil likely need fewer individuals with tradtional IT skill sets to build/maintain IT systems on premises. In essence they'll need to become more expert at consuming IT than pushing out IT.  The fact that Amazon beat out IBM for a $600 million CIA contract last year also says alot about how the IT landscape has already changed, and how IT jobs are likely to change as well.

D. Henschen
D. Henschen,
User Rank: Author
3/28/2014 | 4:13:51 PM
Your next IT job may be with a service provider
I like Michael's perspective on IT having to compete with the likes of AWS and viewing IT's new role as a service strategist. People moan about cloud providers and the elimination to IT jobs, but those positions are moving to the back rooms of all the new cloud infrastructure, platform and service providers. And these cloud providers have to do things more efficiently at high scale. This has been the long-term direction in every industry, so why should IT be any different? Think of it as IT meeting big-box-retailer scales of economy.

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