HealthCare.gov Deadline Day: More Glitches - InformationWeek

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HealthCare.gov Deadline Day: More Glitches
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David F. Carr
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David F. Carr,
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4/1/2014 | 9:45:39 AM
HealthCare.gov stats
Final count was 4.8+ million visits to the website and 1.8 million calls to the call center. How many people completed their applications remains to be revealed -- expect a trickle of applications to continue into April, people who say they tried but couldn't finish on "deadline" day.
Joe Stanganelli
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Joe Stanganelli,
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3/31/2014 | 10:53:29 PM
Re: Will we still be talking about HealthCare.gov glitches in November?
A big part of the problem is that there are glitches in the process/execution of the ACA itself -- the Website aside.  There are still people who have been going through mounds of red tape as their hospital bills pile up while they get conflicting messages from the exchange and their new health insurance carrier as to who is going to foot them.
David F. Carr
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David F. Carr,
User Rank: Author
3/31/2014 | 4:54:29 PM
Will we still be talking about HealthCare.gov glitches in November?
I confess to being amazed that HealthCare.gov and many state websites still haven't delivered a stable web experience 6 months after launch. That they would have some usability issues is not so surprising, since making a hard process simple is hard. But the scalability / reliability issues should have been addressed to a greater extent by now.

OK, so now the operators of these sites get a breather for a few months and a chance to retool. What's your bet on whether we'll have a smoothly functioning online healthcare enrollment system when the next open enrollment period begins Nov. 15.

Sadly for the Democrats, even if a turnaround is accomplished, we won't see the results until after Election Day. Besides, as the saying goes, you never get a second chance to make a first impression.


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