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New Cloud Survey Highlights Performance Anxieties
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User Rank: Apprentice
5/19/2014 | 8:44:28 AM
Reply to New Cloud Survey Highlights Performance Anxieties
When companies move to the cloud or MSP datacenters they usually concentrate on the things that troubled them about their internal IT to that point.  (Lack of) Resiliance and (Poor) Help Desk Response Time head the list, and so they ensure the SLA has provisions to cover this. So, guaranteed uptime percentages, DR/High availability and Guaranteed Help Desk response times and escalation times head the list.  Forgotten are items that had been OK (or that they just expected naturally to be OK through better resources) in their own environment: Significantly that includes Performance.  The "throw hardware at it" attitude of old becomes - we'll upscale the cloud resources allocated - same thing really, but as ever the question is what need upscaling?  To do that you have to measure, and thus it has always been, but now also you have a new important resource to add to the mix:  The network.  For many companies, pre-cloud/MSP IT was situated very close to the end-users who took for granted a high speed LAN experience, but now its a WAN (at best) and the Internet at worst.  So now when investigating performance issues your measurement needs to include the network as an additional factor.

Frank Puranik, Product Director, iTrinegy

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