Millennials, Boomers Want Different Healthcare Conveniences - InformationWeek

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Millennials, Boomers Want Different Healthcare Conveniences
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Michael Endler
Michael Endler,
User Rank: Author
5/21/2014 | 10:06:33 AM
Distrusting Millennials
Good points about Millennials and the pressure they put on health care providers to adopt new technologies.

That said, this passage caught my eye:

"Pew Research indicates Millennials have emerged with low levels of trust. Just 19% of Millennials say most people can be trusted, compared with 31% of Gen Xers, 37% of those from the Silent Generation (born during the Depression through World War II), and 40% of Boomers."

Why are Millennials so much less trusting? I find it interesting that the survey indicates Millennials feel "people" can't be trusted. Speaking as a Millennial (just barely), my impression is that younger generations are actually pretty trusting on a personal level-- just think how much stuff they freely share online. But I have perceived rampant distrust for government, religious and corporate institutions. I think some of that distrust can be argued as intrinsic to youth in America, who have long been characterized by anti-establishment ideals. But some of it also indicates cultural shifts that aren't really being addressed. Technology can fix a lot, in health care and elsewhere, but I'm not sure it's really a panacea for the trust issue.
User Rank: Author
5/20/2014 | 6:47:16 PM
Pain Points
Telemedicine is a great example of where healthcare practices will be forced to invest in a convenience technology -- increasingly people will shop for doctors who will let them more efficiently handle simple interactions online. Larry, very interesting to hear your thinking about how generational expectations will drive investment opportunities in healthcare, thanks for sharing those.  
User Rank: Author
5/20/2014 | 1:51:01 PM
Excellent points
Great to see healthcare leaders thinking about how to serve these generational differences. My parents accept waits to see doctors as a fact of life, whereas I shake my head at people being told to wait months for an appointment.

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