5 Tips For Handling Complaints On Social Media - InformationWeek

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5 Tips For Handling Complaints On Social Media
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Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
5/7/2012 | 9:09:24 AM
re: 5 Tips For Handling Complaints On Social Media
This is all very good advice. The being prepared and setting expectations has to include determining the people in the organization who can respond on social media and carving out time for them to do so. I think companies often underestimate the commitment required.

Deb Donston-Miller
Contributing Editor, The BrainYard


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