Power To The Patient: How Hospitals Can Improve - InformationWeek

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Power To The Patient: How Hospitals Can Improve
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Alison_Diana
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Alison_Diana,
User Rank: Author
10/27/2014 | 10:14:29 AM
Re: a little bit of training
Thanks for the kind words, @nasimon. She is doing a lot better now she's back at home and school! It was interesting to hear so many nurses complain about the electronic health record. They also didn't like all the automated tools that forced them to follow particular steps since it eliminated any control from the nurses, some of whom had created their own best practices over years of specializing in a particular area of medicine. I don't know if that's good or bad: I'd imagine, if it's a great nurse, that could be bad. OTOH, if the nurse was less experienced or dedicated, having a system ensure all steps were followed could be -- and perhaps is -- a lifesaver.
Alison_Diana
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Alison_Diana,
User Rank: Author
10/27/2014 | 10:10:59 AM
Re: Perhaps but not likely
True -- but part of hospitals' funding comes from patient satisfaction scores. I truly hope the patient gets a satisfaction score (the family already got a rating questionnaire for one doctor involved in this fiasco and you can only imagine how well this doctor will fare, given her lies and miscommunication). Given the notable and fixable mistakes the hospital made -- things that have nothing to do with taste or are suggestiveness -- i'd imagine they would want to resolve these issues. 

Also, since hospitals have to reduce readmissions you'd think ensuring patients leave in good condition would make sound business sense, one of those penny spent, dollars saved initiatives.


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