Healthcare IT: User Empathy Comes First - InformationWeek

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Healthcare IT: User Empathy Comes First
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Li Tan
Li Tan,
User Rank: Ninja
11/2/2014 | 11:22:05 PM
Re: For Better IT, Empathy and Trust
Another important issue is thinking from patient's perspective. It's simply about "how do I feel about this as a patient?" When designing product in healthcare area, always keep in mind that "I am the patient".
User Rank: Apprentice
11/2/2014 | 2:28:20 PM
For Better IT, Empathy and Trust
A timeless perspective. Perhaps IT pros would benefit from implementing what sales professionals have done for years: read Dale Carnegie, focus on the other person and so forth.
User Rank: Ninja
10/31/2014 | 2:49:16 PM
It's always an opportunity
When I work as an Instructional Designer, I have to view my client's lack of understanding as an opportunity for me to teach them about the process, and in doing that I'm more likely to discover what they really want and really need, not what I think they want and need. Assume that your clients are smart, just not knowledgeable about how to tell you what you need.

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