Verizon Cloud Outage Draws Overblown Angst - InformationWeek

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Verizon Cloud Outage Draws Overblown Angst
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Charlie Babcock
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Charlie Babcock,
User Rank: Author
1/13/2015 | 1:22:57 PM
Verizon's entry too tentative
Does anyone remember the ins and outs of what Amazon did three months into general availability of EC2? No, because it was a new service granted a little leeway for shakedown. Part of Verizon's problem is that the standard for cloud computing has risen as it somewhat tentatively stuck its toe in the market. Now it's trying to play catch-up. Future upgrades will occur in background as customers' systems continue running, it says.
danielcawrey
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danielcawrey,
User Rank: Ninja
1/13/2015 | 12:59:06 PM
Re: Verizon completes upgrade in 40 hours
It's really not a good idea for a cloud service to be down for any amount of time. 

At least Verizon is making it clear the point here is to limit future outages. Nevertheless, I don't think this was a very smart move for a service that really should be up at all times. That's the point of offering the concept of the cloud to customers. 
Somedude8
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Somedude8,
User Rank: Ninja
1/13/2015 | 10:55:24 AM
Its just not right
What this thing comes down to for me are these:

1) I don't trust the phone or cable companies. Far too many bad experiences, and far too long of a track record of taking the evil option when given the choice.

2) Storing enterprise data at the phone company seems like a very strange fit, about like asking Pizza Hut to deliver some bandwidth along with that large pepperoni.

With these two considerations dominating my thought process, the idea of a 2 day scheduled downtime makes total sense. Its exactly the kind of 'just does not get it' action I would expect. There will be more in the future.
eekygeeky
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eekygeeky,
User Rank: Apprentice
1/12/2015 | 8:11:20 PM
Clarification
My comment about AWS was not meant to convey the impression that AWS pulls the rug out from customers without notice; rather it was meant to convey that most of AWS' maintenance is totally invisible to the end users and it can and does make major changes to the platform without informing users. I still maintain that this is a tempest in a teapot. 
Charlie Babcock
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Charlie Babcock,
User Rank: Author
1/12/2015 | 7:03:33 PM
Did you hear that, Verizon?
And I fervently hope they don't do it again or I will suffer angst myself. My name will be mud. 
David Wagner
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David Wagner,
User Rank: Strategist
1/12/2015 | 6:58:46 PM
Re: Verizon completes upgrade in 40 hours
@Tom- Right. and you have to take them at their word that this update means all other updates won't require this. one assumes as technology moves, it might be required again. That said, planned outages are what they are-- standard practice in IT for decades.
Thomas Claburn
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Thomas Claburn,
User Rank: Author
1/12/2015 | 6:34:16 PM
Re: Verizon completes upgrade in 40 hours
I'm inclined to agree that the outage was overblown, but at the same time, it makes me wonder about the viability of cloud services in industries or situations where delays are unacceptable. You couldn't have hospital systems, for example, just shut down for 40 hours without a contingency plan. 
Charlie Babcock
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50%
Charlie Babcock,
User Rank: Author
1/12/2015 | 2:33:24 PM
Verizon completes upgrade in 40 hours
The upgrade took longer than the most optimistic predictions, about 40 hours, but less than the 48 allotted. When it was completed, Verizon acknowledged it was staged to eliminate the need for such blackout upgrades in the future:  "All maintenance and upgrades to Verizon Cloud will now happen in the background with no impact to customers," spokesman Kevin King wrote in a blog on the Verizon site this morning. http://news.verizonenterprise.com/2015/01/cloud-upgrade-seamless-verizon-platform/


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