Oracle Service Cloud Upgraded, Explained - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
Oracle Service Cloud Upgraded, Explained
Newest First  |  Oldest First  |  Threaded View
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
1/28/2015 | 1:24:08 PM
Rolling up all those acquisitions
When you look at the six components of Oracle CX above -- marketing, sales, service, commerce, social, configure-price-quote -- your head starts spinning when you realize how many acquisitions have gone into building this cloud. As we see above with the service cloud alone, you've got RightNow, Enquira and lots of little tuck-ins like LiveLook and TOA, that have all gone into the larger suite.

It must be immensly challenging for Oracle to integrate and develop all the bits and pieces that go into each compenent and the larger cloud offering. Then there's packaging, pricing, and marketing all this stuff. And when you realize that CX is just one piece of Oracle's total cloud picture, you realize what a gigantic operation your dealing with.


2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

News
Remote Work Tops SF, NYC for Most High-Paying Job Openings
Jessica Davis, Senior Editor, Enterprise Apps,  7/20/2021
Slideshows
Blockchain Gets Real Across Industries
Lisa Morgan, Freelance Writer,  7/22/2021
Commentary
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
Joao-Pierre S. Ruth, Senior Writer,  7/19/2021
Register for InformationWeek Newsletters
Video
Current Issue
Monitoring Critical Cloud Workloads Report
In this report, our experts will discuss how to advance your ability to monitor critical workloads as they move about the various cloud platforms in your company.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll