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IBM Watson: 10 New Jobs For Cognitive Computing
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User Rank: Apprentice
4/20/2016 | 4:29:31 PM
Possible Scenarios of Cognitive Computing
No doubt, there can be many benefits to cognitive computing. There are also many potential impacts on ethics, society, and economics. One way to explore these is via scenario generation. Some of these are in "Turing's Nightmares" --- the two biggest dangers are not from technology per se, but from unrelenting greed coupled with hubris. The first means that, in the interest of making more money, no holds are barred. Anything that you can get away with in terms of hype, false advertising, buying governments, etc. goes. Hubris means that people will tend to design systems that fail to allow sufficient human over-ride and intervention. We see this today in much simpler lower function systems; e.g., audio menus that leave no option for contacting a human being. In many cases, "customer support" has been trivialized to a website with FAQ and a form to fill out with a set of category boxes (in other words, the designer PRESUMES that they have predeterimined every possible type of issue with a system). That is what makes "ethical" high function cognitive computing unlikely. Too bad, because the upside potential is fantastic.
User Rank: Ninja
3/25/2015 | 3:57:57 PM
Customer Service
I think I like the idea of a customer service rep as a cognitive computer. since most of the time I get an automatic message, if the computer that helped me could have the expertise to understand what I need an get it done, that could work better than some real life people acting as customer service reps.
D. Henschen
D. Henschen,
User Rank: Author
3/12/2015 | 9:57:28 AM
Inside Watson Apps vs. Outside Watson Apps
Watson needs both internal and external adoption and validation. For the community, IBM keeps ramping up the number and depth of services available thorugh the IBM Watson Developer cloud. Internally, IBM is focusing on projects leveraging the Watson Explorer, Watson Discovery Advisor, and Watson Engagement Advisor starting-points, all of which are geared to high-value use cases in medicine, biosciences research, financial services, customer service and e-commerce scenarios.

We are starting to see apps replicated at new clients. For example, the cancer diagnostic app co-pioneered by Memorial Sloan Kettering is being deployed at a hospital in Thailand. But it would be really nice to see a lot of the 2014 pilots -- like Fluid XPS, Sell Smart, WayBlazer, and LifeLearn -- validated and rolled out by new customers. We've seen lots of pilots and first-time projects, but not nearly as many documented winners that have delivered an ROI.

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