Wal-Mart CIO Karenann Terrell: Data Analysis Key To Customer Insights - InformationWeek

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Wal-Mart CIO Karenann Terrell: Data Analysis Key To Customer Insights
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shamika
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shamika,
User Rank: Ninja
4/29/2015 | 12:32:03 PM
Knowledge in to profit
Data Analysis plays a major role in customer insight.  It helps in understanding customer behavior and act on their request. Simply it will help to know about customers and transfer that knowledge in to profit.
Ashu001
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Ashu001,
User Rank: Ninja
4/29/2015 | 12:49:13 PM
Malicious Insiders are the most dangerous Threat Vector.
I really liked what the CIO Terrell had to say regarding Insider Threats.

I am constantly amazed how much leeway/freedom most enterprises give to employees in the name of flexibility or work-time balance today.

Even this whole BYOD/BYOA wave boggles the mind constantly.

Given how many more threat vectors this introduces into the Enteprise today I am amazed there are'nt more such Breaches getting reported on a daily basis today.

Still her interview was most-most insightful,especially HERE

Despite its size, Terrell insists Wal-Mart IT be able to implement systems rapidly and fix them quickly if things go wrong. It's part of how such a big chain survives smaller and lighter-footed competition. "The one protection that we really focus on at Wal-Mart is speed ... That means you're willing to try things. I know I'm looking at a lot of skeptical faces," she said from a stage that allowed her to view 150 of her peers.

By speed, Terrell was referring to IT's ability to implement new software quickly without disrupting production systems or implement new code in production systems themselves. "Imagine trying to roll out a point of sale change. If we were not expert at rolling it out and pulling it back, or rolling it out and fix, we would be releasing once or twice a year against our 100,000 of point of sale systems," she said.

Beyond Fascinating!

 
Ashu001
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Ashu001,
User Rank: Ninja
4/29/2015 | 12:52:35 PM
Re: Knowledge in to profit
Shamika,

Walmart has been a leader in this space from a Long-Long time.

Their Customer-Service Loyalty Programs have been very-very good at picking the right Data points from the Huge Data they collect from their Consumers today.

See all the emails/letters that Sam's Club Users get which are extremely accurate and to the point as well as encourage Users to upgrade very quickly.

It shows the success of their programs.

 

 
shamika
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shamika,
User Rank: Ninja
4/29/2015 | 12:52:51 PM
Re: Malicious Insiders are the most dangerous Threat Vector.
@Ashu I agree with you. A company like Wal-Mart should have quick fixes for issues. Otherwise it will affect the whole supply chain.
Ashu001
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Ashu001,
User Rank: Ninja
4/29/2015 | 12:58:21 PM
Re: Malicious Insiders are the most dangerous Threat Vector.
Shamika,

Absolutely right!

The Supply-Chain at a Goliath like Walmart is very-Very important in the whole scheme of things that the run this Goliath of a Business today.

If ever someone loses control of this critical issue that is a massive-massive recipe for Disaster going ahead.

Not Unsurprisingly it has never happened before.
Charlie Babcock
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Charlie Babcock,
User Rank: Author
4/29/2015 | 1:54:29 PM
Shows impact of the Target breach
CIO Terrell's remarks show how deeply even those retailers with a good handle on security were smitten by the damage of the Target breach. They don't want the same thing to happen to their companies, even though they think they've got all the bases covered. It take's just one, unpredictable, successful attack vector, as Terrell is clearly aware. 
Stratustician
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Stratustician,
User Rank: Ninja
4/29/2015 | 3:27:41 PM
Re: Malicious Insiders are the most dangerous Threat Vector.
Absolutely.  It's not just the POS and security risks that we saw hit Target that could affect Wal-Mart.  Back end systems like those that handle logistics (procurement, shipping, inventory etc) could cause significant damage if they went down.  And managing that risk across all their locations, an even bigger challenge.

Working with a widely distributed network of systems, such as ensuring all the connectivity from the stores to the back end systems at head offices require almost an army of IT folks. 
tzubair
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tzubair,
User Rank: Ninja
4/29/2015 | 8:02:58 PM
Re: Shows impact of the Target breach
"They don't want the same thing to happen to their companies, even though they think they've got all the bases covered. It take's just one, unpredictable, successful attack vector, as Terrell is clearly aware."

@Charlie: I think in order to make that happen, it takes more than just a secure infrastructure. You also need people who are aware of security and who wouldn't do anything stupid to compromise on it. Everyone knows the number of security breaches that happen each year because of employeed being fooled or taken advantage of.
tzubair
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tzubair,
User Rank: Ninja
4/29/2015 | 8:06:39 PM
Re: Malicious Insiders are the most dangerous Threat Vector.
 

"It's not just the POS and security risks that we saw hit Target that could affect Wal-Mart.  Back end systems like those that handle logistics (procurement, shipping, inventory etc) could cause significant damage if they went down.  And managing that risk across all their locations, an even bigger challenge"

@Stratustician: I think companies can no longer afford to only think of securing their front end systems and ignoring the back-end ones. If anything, it's a highly integrated network these days whereby every component in the system has a role to play. If something happens at the back-end, the impact is trickled down to other areas instantly. For instance, while your inventory planning may not be something on the front, a security incident related to that system can actually bring your whole operations to a hault.
Ashu001
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Ashu001,
User Rank: Ninja
5/3/2015 | 12:21:07 PM
Re: Malicious Insiders are the most dangerous Threat Vector.
Stratustician,

What you have suggested here-

Back end systems like those that handle logistics (procurement, shipping, inventory etc) could cause significant damage if they went down.

That is so true!

Its also a really,really good sign that Most Large Retailers are now taking the Supply Chain Back-end Seriously after the Target Breach.

The harder it becomes for malicious attackers to access such systems the better it is for all of us concerned.

For that if you need an Army of IT Folks to police everything so be it.

The cost is worth the loss in Reputation if something goes very wrong.

 

 

 
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