iPhone Error 53 Prompts Lawsuit Against Apple - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
iPhone Error 53 Prompts Lawsuit Against Apple
Newest First  |  Oldest First  |  Threaded View
Page 1 / 2   >   >>
mellysoony
50%
50%
mellysoony,
User Rank: Apprentice
2/22/2016 | 4:43:36 PM
apple iphone issues
I have been a very unhappy owner of many apple items in which are completly useless and much too expensive, iphone 4, 4s, 5c, iphone 6, as well as ipads and had nothing but trouble thier products. What are they going to do for us innocent suckers whom keep being ripped off by this company??? Not to mention Money lost, time, a big hassle when ive got better things to do with my time, money etc. apple should take FULL responcibility for all of thier shortcomings. its no wonder sales have been dropping they should be out of buisness completly. Enough said but......
mak63
50%
50%
mak63,
User Rank: Ninja
2/19/2016 | 3:15:23 AM
Re: Lawsuit
@Li Tan I read this yesterday on 9to5Mac: "Apple today has released a new version of iOS 9.2.1 that will remedy bricked iPhones affected by 'error 53' after servicing hardware with Touch ID (via TechCrunch)."
TechCrunch also shows an Apple statement regarding this issue. In one part it reads:
"We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement."
Apple vs. the FBI, and now this. 2 out of 2 for Apple. I'm not an Apple user, but nice going indeed.
gvandunk
50%
50%
gvandunk,
User Rank: Strategist
2/18/2016 | 8:35:53 PM
Re: Security has its costs
@TerryB.  I understand you point but there are non OEM parts like a car ECU that could cause you car to fire incorrectly on the timing and destroy your pistons.  So effectively your car is then bricked.  I understand the issue very well and I choose to get my devices repaired by the manufacture or an authorized provider.  At least that way I have some recourse.  I am guessing there is also an easy software update the will "unbrick" these phones and shutoff the touch id function but still allow it to be opened with the passcode.  Hopefully restoring from backup and the update will get those folks up and functional minus the touch id.  The screen thing idk?
TerryB
50%
50%
TerryB,
User Rank: Ninja
2/18/2016 | 1:05:28 PM
Re: Security has its costs
@gvandunk, the difference from your car example is they don't prevent your car from starting if you put a non OEM part in your car. It's a risk you can choose to take. I know a lot of people who only take car to their dealer for service, more power to them. But car mfgrs can't force that behavior by bricking the car if you don't.

I don't think it changes because security is involved. All they need is clause in their already expansive T&C (loved the South Park spoof of that!) that any work by 3rd party invalidates all warranty from Apple. That simple to make both sides happy, if Apple's problem was really concern over our security. Be we all know this is about Apple's profit on this work.
vnewman2
50%
50%
vnewman2,
User Rank: Ninja
2/16/2016 | 12:57:26 PM
Re: Lawsuit
I did not have this exact issue, but I did break my iPad glass and I did get it fixed by the nearest Drop, Fix , Smash store (which does not claim to be an Authorized Service Center, however, I'm not driving more than 5 minutes to get my glass fixed so...)

I did notice that the new glass has a dotted grid on the screen - I guess it is the digitzer for the touch screen, but it is pretty dark, whereas I never even noticed it on the original glass at all.  I just thought it to be odd.
Ariella
50%
50%
Ariella,
User Rank: Author
2/16/2016 | 9:09:42 AM
Re: Lawsuit
@danielcawrey I think it's really more abou tmoney tha control for Apple.
danielcawrey
50%
50%
danielcawrey,
User Rank: Ninja
2/15/2016 | 5:21:48 PM
Re: Lawsuit
I understand there are security implications here, but that doesn't mean Apple has to brick people's phones. This sounds more like an issue between Apple Stores and third party repair centers.

Yes, Apple does charge a lot for repairs, and that creates some animosity. But it shouldn't mean consumers get a bricked phone for looking at alternatives. 
gvandunk
50%
50%
gvandunk,
User Rank: Strategist
2/14/2016 | 2:23:47 PM
Re: Lawsuit
You can always update to the latest IOS level via iTunes effectively wiping your device and doing a clean install and then apply your backup.  That way you would have the software fix if Apple gives one in the next update. From there it would be just restoring your backup and using your Apple ID/password and the device password if you had one to access your phone.

The key as always is to have a good backup.  To many people do not do that and suffer the consequences.
gvandunk
50%
50%
gvandunk,
User Rank: Strategist
2/14/2016 | 1:29:18 PM
Re: Security has its costs
For me it comes down to authorized repair or not.  In order to maintain your warranty you must use an authorized repair facility no matter who the manufacturer is.  Apple is not different then any other manufacturer.  They want to make sure of the quality and integrity of the repair so that the customer is happy and the device works properly.

If you do not use an authorized repair facility whether you are in warranty, void warranty, or not you risk having your item not work.  In this type repair the manufactur is not repsonsible for the outcome. You and the entity you decided to let repair your device are.  You are responsible to make sure any entity that does a repair for anything stands behind the repair.

 I am of the opinion that this lawsuit will be thrown out and they are just fishing for a payout.  Apple may also let you just login with your password and deactivate touch id and credit info since it is tied to touch id.  This could be done in the next software update.  That way your device would still be accessible with the password as it does not have to be associated with the touch id. 

It is interesting that the article did not say whether the phone could be accessed with the password or just the touch id did not work after an update.  If they can fix it with the next software update then they will probably replace phones that have legitimate broken touch id sensors or screens that exhibit the issue.  For phones that were repaired by a non autherized repair facility they may make a new phone available at a discounted price to keep customers happy.  I hope all those people had an iTunes backup or at least a iCloud backup.
Li Tan
50%
50%
Li Tan,
User Rank: Ninja
2/14/2016 | 1:57:40 AM
Re: Lawsuit
I am more concerned about when I can get the update to fix this problem - sounds scaring to me.
Page 1 / 2   >   >>


2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll