8 Non-Tech Skills IT Pros Need To Succeed - InformationWeek

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8 Non-Tech Skills IT Pros Need To Succeed
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Whoopty
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Whoopty,
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5/12/2016 | 8:08:42 AM
Communication
I was waiting to find communication on the list, so good to see it so early on. This is so important for tech-heads, as so often you will find yourself explaining something technical so someone who doesn't intrinsically understand it can do so. 

That requires patience and a good understanding of language. It's vital.
SaneIT
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SaneIT,
User Rank: Ninja
5/12/2016 | 8:28:52 AM
Confidence
Under the Confidence, Polite Assertiveness section there is mention that new IT pros don't trust their own instincts, I've actually seen the opposite over the years.  Normally they come out of the gates with different ways to do everything and have to be corralled a bit before they start doing things that will make for a lot of clean up later.  Presenting those ideas doesn't seem to be much of a problem either, they may not know how to express why they think their ideas would work best but from what I've seen most of them are very confident in their ability to do things.
Technocrati
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Technocrati,
User Rank: Ninja
5/12/2016 | 2:28:51 PM
IT Pro's and Knowledge Sharing ? Only So Much......

"..Tech pros should have the ability and patience to share knowledge and mentor employees both inside and outside their IT organization."

 

I love the "should" in this statement.  It has been my experience that Tech pros normally only share so much.   A lot of surface information but the details that matter most always seem to be unclear.

 

I am sure this is an effort to protect their job, but most IT pros know the surface details, it knowing the details of the details that makes one better than average.

Technocrati
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Technocrati,
User Rank: Ninja
5/12/2016 | 2:34:45 PM
Re: Communication

@Whoopty   Agreed.  But one has to be careful here, if you are a good communicator, you can distill the topic down so much that it appears "easy" to the non-techie.

 

Not sure if this outcome is a more annoying  than not being able to communicate at all.

Technocrati
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Technocrati,
User Rank: Ninja
5/12/2016 | 2:38:44 PM
Re: Confidence

"...but from what I've seen most of them are very confident in their ability to do things."

 

@SaneIT    For the most part that has been my experience as well.

Technocrati
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Technocrati,
User Rank: Ninja
5/12/2016 | 2:51:24 PM
The Art of the Deal ?

Negotiation is a soft skill I hadn't thought about.  And I agree it is vital to dealing with vendors who want your business bad.

Technocrati
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Technocrati,
User Rank: Ninja
5/12/2016 | 2:54:46 PM
Emails: Short and Sweet

"Unfortunately, a lot of IT professionals have poor communication skills and don't know how to write quick, short emails," 

 

I am surprised by this statement as well as what was mentioned in regards to speaking articulately.  

Not a good sign for someone whose opinion is to be relied upon and respected.

SaneIT
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SaneIT,
User Rank: Ninja
5/13/2016 | 8:21:22 AM
Re: The Art of the Deal ?
Negotiation is huge if you want to move up in the IT field but there are lots of opportunities to learn.  Low level you negotiate solutions to simple problems with end users because what they want isn't always what they need.  Moving into management you start to negotiate contracts for services and smaller purchases.  Eventually you move into large project spending and negotiating with executives, the learning curve can be steep on some of these but the opportunity is there. 
Broadway0474
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Broadway0474,
User Rank: Ninja
5/13/2016 | 10:38:15 PM
Re: The Art of the Deal ?
No. 1 on my list would be patience with non-IT people. Think that's a skill that's valuable no matter your level --- whether you dealing with end users and their day-to-day issues, or your dealing with executives and their phobios and misconcepted expectations around tech.
moarsauce123
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moarsauce123,
User Rank: Ninja
5/14/2016 | 10:16:38 AM
Re: Emails: Short and Sweet
I find short and sweet emails utterly useless. They generally lack information that is needed and that requires sending a reply requesting more info, waiting for a response that again is short and sweet, and so forth. I rather see well written verbose emails that organize content properly. Give a summary of what this message is about at the top. If I need more info I can read on, getting all the details needed. It also depends on the recipient, some like bulleted lists, others are more into visuals and prefer diagrams and screen shots.
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