IT In Danger Of Being Marginalized, Accenture Warns - InformationWeek

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IT In Danger Of Being Marginalized, Accenture Warns
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Charlie Babcock
Charlie Babcock,
User Rank: Author
10/19/2016 | 2:20:48 PM
Is this how you conduct IT?:
How prepared is your IT organization to become a service provider or broker? Accenture offered a test: "When problems arise, how many options do you provicde users for entering a service ticket, and how quickly do you resolve?" Multi-channel ways to submit a problem combined with a rapid respons "are key to the service provider model."
Charlie Babcock
Charlie Babcock,
User Rank: Author
10/20/2016 | 6:50:45 PM
How not to be marginalized: become an IT service broker
Another test of whether you're a service-oriented IT department: Accenture suggests time-to-market is crucial. "Innovation is critical to drivintg value as an enterprise IT provider and solutions should follow a minimum viable product approach--followed by a series of rapid enhancements.

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