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Digital Transformation Done Right
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SvenMUC
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SvenMUC,
User Rank: Apprentice
9/20/2017 | 10:14:48 AM
From “Digital Transformation” to “Internet of Things” with the Customer in the middle
Digital Transformation needs much more than a strategy. First of all the vision, then the misson and the values.... then it starts with the strategy. This needs to be set in the top management / board level, but the Digital transformation can only be done bottom-up, not top-down.

It's all about customer centric and the customer experience

It's a broad field which requires also HR for the (cultural) change management, IT and marketing... at the end of the day every department within a company.

Here's the big picture of Digital Transformation and IoT:

esser.me/digital-transformation-internet-things-customer-middle/

 


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