Facebook Connect Glitch Caused Website Outages - InformationWeek
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Facebook Connect Glitch Caused Website Outages
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Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
2/8/2013 | 8:40:23 PM
re: Facebook Connect Glitch Caused Website Outages
Brad Causey, security consultant and Dark Reading contributor, had this to say:
"Facebook's Connect issue yesterday simply underscores the risks associated with the business community integrating with social technologies. Issues like this, and the Amazon glitch last year, should make businesses take a close look at who their digital partners are and what the impact there may be to users if those partners can't keep up their end of the bargain."

Deb Donston-Miller
Contributing Editor, The BrainYard

Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
2/8/2013 | 8:26:41 PM
re: Facebook Connect Glitch Caused Website Outages
I recently did a story about Gigya's new social login certification (http://www.informationweek.com..., and I reached out to the company for comment on the Facebook glitch. Gigya CEO Patrick Salyer said, "The Facebook for Websites (formerly Facebook Connect) API changes very frequently and requires a lot of technical maintenance. This is difficult for businesses to do on their own - so they typically turn to companies like ours to automatically handle the various social network APIs for them. In this case, none of Gigya's clients were affected by this bug as we continuously monitor the Facebook for Websites API and found a workaround immediately. I think it's fair to say that social login is core to the user experience of literally millions of sites. When it breaks, it not only creates major user experience issues but also will drastically increase abandonment rates for registration and checkout, and prevents users from sharing content to their social networks, which reduces referral traffic. These are critical metrics for online businesses that affect their bottom lines, so it makes sense that they turn to companies that specialize in social technologies to ensure everything works properly."

Deb Donston-Miller
Contributing Editor, The BrainYard


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