CRM Lands In Jail: Meet Illinois Offender-360 - InformationWeek
IoT
IoT
Comments
CRM Lands In Jail: Meet Illinois Offender-360
Newest First  |  Oldest First  |  Threaded View
jackdare
50%
50%
jackdare,
User Rank: Apprentice
2/15/2013 | 7:44:21 PM
re: CRM Lands In Jail: Meet Illinois Offender-360
As an Illinois taxpayer, I hope the D. of C. thoroughly evaluated open source solutions ... and had good reasons for making the choice they made.
John Foley
50%
50%
John Foley,
User Rank: Apprentice
2/15/2013 | 3:15:04 PM
re: CRM Lands In Jail: Meet Illinois Offender-360

"Customer relationship management" has long been one of the tech industry's most aspirational but off-the-mark terms, so it's not surprising to see the Illinois state penal system put yet another spin on it. In this case, credit to the state for calling the system what it is -- Offender-360 -- and not getting caught up in some hand-wringing naming convention like "offender relationship management." Come to think of it, many companies have their own offender lists -- customers who don't pay on time, fraudsters, etc. Does Offender-360 has a place in the business world? Hey, I'm just asking.


How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll