HP's Rebound: When Will Distractions End? - InformationWeek

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HP's Rebound: When Will Distractions End?
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D. Henschen
D. Henschen,
User Rank: Author
4/5/2013 | 8:16:59 PM
re: HP's Rebound: When Will Distractions End?
I had that follow-up call with the HP CRM executive today. It's all around HP's services business, which is doing plenty with CRM deployments (Microsoft Dynamics-mostly-as well as some SAP, Oracle CRM On-Demand, and Salesforce.com) both on-premises, hosted on HP's cloud and SaaS services integrated with on-premises assets and HP-hosted and/or outsourced call centers. They're doing a lot with big data social analysis, including sentiment-analysis, brand-reputation management/defense, moving social service issues to private support interactions, and sales and service interactions. This is an example of what HP's headlines need to be all about if it is to get back to business as usual.

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