Interop: Expert Advice On IT ROI, Chargeback - InformationWeek
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Interop: Expert Advice On IT ROI, Chargeback
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DDURBIN1
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DDURBIN1,
User Rank: Ninja
5/8/2013 | 5:16:17 PM
re: Interop: Expert Advice On IT ROI, Chargeback
I worked at a company that implemented IT chargebacks to departments. The departments stopped contacting IT for fear of receiving a chargeback. As a result, services got worst not better because IT got involved way to late to solve problems or prevent costs. In the end the costs where higher to provide the same level of services.


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