CIO Profiles: Greg Schwartz Of USAA - InformationWeek
CIO Profiles: Greg Schwartz Of USAA
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User Rank: Apprentice
7/24/2013 | 12:33:09 PM
re: CIO Profiles: Greg Schwartz Of USAA
One question and answer I had to leave out of the piece that ran in the digital magazine for reasons of space:

How do you give your teams room to innovate and experiment, as opposed to do run-the-business or hard ROI projects?

"We build innovation into the very fabric of our culture at USAA. My definition of innovation is 'any change that adds value.' Our IT vision statement charges IT to 'Innovate, Integrate and Manage' technology solutions. We absolutely focus on maintaining a culture that encourages, recognizes, and rewards continuous and disruptive innovation. ItGs not a matter of giving them room to do it GǪ. It is making it a natural part of their everyday job."

Jim Donahue
Managing Editor

2017 State of IT Report
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
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