Network Solutions Outage: Third Time Not Charming - InformationWeek
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Network Solutions Outage: Third Time Not Charming
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MyW0r1d
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MyW0r1d,
User Rank: Strategist
10/24/2013 | 9:02:35 PM
re: Network Solutions Outage: Third Time Not Charming
Almost as bad as trying to get cleared off Spamhaus or other blacklist maintainers. I've seen them snare in innocent companies by blacklisting entire subnets leaving ISPs and the individual companies to find work around solutions or wait the 48-72 hours to process the removal. I'm not defending NetSol, as an ISP they should have control over the domains/hosts/subnets they control.
Somedude8
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Somedude8,
User Rank: Ninja
10/24/2013 | 5:15:17 PM
re: Network Solutions Outage: Third Time Not Charming
Ever try to leave Network Delusions? They make it nearly impossible to transfer domain names away. They are evil.
MarciaNWC
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MarciaNWC,
User Rank: Author
10/23/2013 | 9:40:35 PM
re: Network Solutions Outage: Third Time Not Charming
Better communication about what's going on would certainly help but I can't imagine many customers putting up with so more outages and security problems.
tkowalski548
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tkowalski548,
User Rank: Apprentice
10/23/2013 | 5:04:35 PM
re: Network Solutions Outage: Third Time Not Charming
What NS doesn't understand is that their customers pay a PREMIUM for their services. Certainly GoDaddy, Dyn, others are cheaper. Because we are paying a premium, we expect that these issues are mitigated and that NS is very open and honest about what is going on. To add insult to injury, there were facebook and twitter advertisements about NS email services, during the email outage. DDOS attack prevention should be commonplace now and I can certainly understand how fluid the resolution must be. Simple, honest communication, in a very timely manner, is what keeps your customers in a crisis situation. NS has not done that and from that behavior I can only assume that NS doesn't understand that these outages cost their customers real money and lost opportunity.


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