HealthCare.Gov Woes: Lack Of Testing - InformationWeek

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HealthCare.Gov Woes: Lack Of Testing
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WKash
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WKash,
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11/1/2013 | 4:41:42 PM
re: HealthCare.Gov Woes: Lack Of Testing
There's is a lot of chatter about the failure of management here, and where the CIO was in all this. That this was a management failure is indisputable. Whether it was the CIOs failure is less clear.

Many projects in government are led by program managers G call them the business owners G who frequently have greater authority, and are often under pressure to defend that authority, making it much harder than it would seem for a CIO to have an impact on the architecture and technology recommendations on a project, especially ones that ties together so many players. This is why governance G having defined roles and ground rules G for dealing with competing interests in a shared project is so important.

The question here is not so much where was the CIO (though it does need to be asked), but where were the leaders who oversaw the program manager? Where were the governance controls that might have given stronger advisory roles by the CIO G or CIOs from the playersG whose systems were being connected together behind Healthcare.gov?

The battle of expertise and authority between program leaders and IT leaders within a federal agency or department are epic, and the source of continuing debate in Congress as to whether the CIO has the authority necessary to control agency IT projects. With few exceptions, they donGt.
WKash
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WKash,
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10/30/2013 | 10:36:43 PM
re: HealthCare.Gov Woes: Lack Of Testing
The internal reports are starting to surface like this one from the House Oversight and Reform Committee. It shows that CGI sent a punch list of open items to CMS and warned that insufficient time was available to fully test everything, raising security concerns. http://oversight.house.gov/wp-...
Lorna Garey
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Lorna Garey,
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10/30/2013 | 9:17:20 PM
re: HealthCare.Gov Woes: Lack Of Testing
This seems like a colossal lack of leadership. Many stakeholder, many contractors, many people intent on CYA -- recipe for a mess.


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