Patient Portals Aren't Very Patient Centric
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User Rank: Apprentice
12/5/2013 | 2:10:06 PM
Re: Patient Portals And Engagement
Good article, Paul. There's a movement going on to integrate dashboarding APIs into current patient portals. This will help bring the current "plane-jane" look and feel of patient portals to the next level. Cipe is just one of the companies helping with the heavy lifting. Dashboarding from QlikView and Tableau will make patient portals more interactive in years to come (lab results over time, self documentation integrated into phr diagrams as examples), extending the time and interest patients spend interacting with providers.
User Rank: Apprentice
12/2/2013 | 3:41:51 AM
Re: Patient Portals And Engagement

Hi Paul, 

I rarely comment on posts relating to my own business (as I don't like when people use our blog to self promote their agenda...), but you ended your article with a question asking where are those innovative entrepreneurs with a disruptive technology...

Well, I guess that this is what we are trying to do with Medivizor helps those coping with serious or chronic medical conditions. Once you create your free account (HIPPA compliant and secure - a must!), you are asked several questions about your specific case. Medivizor is then able to share with you on an ongoing, but not overwhelming, manner information which is specific to your case - i.e. only the info which is relevant to you, based on credible resource in and in words you can understand.

The reason you did not hear about us yet is because we are rather new (went to public beta in August...). So far feedback from users is great and what I find interesting is that recently clinics across the country have started to 'prescribe' Medivizor to thier patients as a credible source of personalized patient education. We have also received several endorsements from non-profit organizations and from various bloggers (e.g. cancer survivors).

As we are rather new, there is still a way to go, but so far we cover in terms of medical conditions, 88% of the new cancer incidents, 75% of cardiovascular cases, 100% of diabetes cases and infertility. We are adding the support for more and more medical conditions as we go.

I'd love to connect to chat some more. Regardless, as we recently started spreading the word about our service, I invite all to share and take us for a test drive. I hope we can help,




User Rank: Apprentice
11/23/2013 | 1:08:37 PM
Re: Patient Portals And Engagement

I certainly was not suggesting that your father, or anyone for that matter, is a simpleton.  Rather, I am suggesting that the approach taken by many patient portal vendors appear to treat patients as if they in fact are simpletons.  I documented my own "firt time" experience with my doctor's new patient portal on my blog.  Read it and let me know if I am wrong in my opinion express above.  Here's the URL

Your comment about your dad brings up another point with respect to Meaningful Use and patient portals.  Given the prevalance of chronic helath conditions among older folks and given the lack of exposure within this demographic to things IT-related, doesn't it seem a bit odd to expect to get even 5% of this market segment to go online to access data they probably already have in paper form at home?

Steve Wilkins

Mind The Gap





Paul Cerrato
Paul Cerrato,
User Rank: Apprentice
11/22/2013 | 3:41:35 PM
Re: Patient Portals And Engagement
Most patients are not simpletons. There's a difference between lack of intelligence and lack of knowledge. Take my father in law, for example.  He's intelligent and has a deep technical knowledge of the printing industry.  But at 85, he's never been exposed to the computer technology or lingo that 20 somethings take for granted.  And he often feels intimidated by IT savvy friends who make him feel like an idiot. That only encourages him to remain ignorant.

The most sucessful medical providers will find ways to reach young and old, tech savvy and tech-naive with patient education and access that makes them want to engage. Off the shelf patient portal solutions aren't enough.


Paul Cerrato

Contributing Writer

User Rank: Ninja
11/22/2013 | 12:39:23 PM
Re: Patient Portals And Engagement
I don't know, I see a lot of simpletons at my local GPs. There's a touch screen system to log in for your appointment - this is advanced in the sticks - and the amount of people that look at it confused and then go to the help desk is staggering. 
Alex Kane Rudansky
Alex Kane Rudansky,
User Rank: Author
11/22/2013 | 12:21:01 PM
Portals and EHR vendors
I wonder if a dominant Patient Portal vendor will emerge in the coming years, or if we'll see EHR vendors lead the way.
User Rank: Apprentice
11/22/2013 | 11:57:27 AM
Patient Portals And Engagement
Kudos to physicians everywhere that are trying to make a differnce with patient portals.  But please recognize that your patients are not simpletons and that they are already engaged in their health at least from their perspective.   For portals like this to be successful – (meaning that patients actually use them more than once) – they need to offer real value (from the patient's perspective), they need to be relevant to patients (not you or your staff) and they need to respect my intelligence.

In understand that the getting reimbursed for your investement in your EMR software depends upon your meeting Stage 2 Meaningful Use which focrse you to offer a patient portal...but since you have one make the best use of it you can.

Steve Wilkins, MPH

Mind the Gap

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