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11/25/2013 | 12:46:21 PM
ECM and BPM kind of fell flat as terms go, so these days many BPM technology providers -- Pegasystems among them -- sell what sound more like applications or rapid application-development capabilities. I'm guessing end users might not know that BPM technology is inside those automated new apps that were just deployed. Maybe some are coming across this term for the first time and think it's something really new?
The bottom line is that BPM -- or automation or whatever you want to call it -- is excellent, proven technology, capable of speeding business processes and taking human intervention out of the picture for all but the rare exception transactions.