Comments
How I'd Fix HealthCare.gov: Extend Health CEO
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David F. Carr
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David F. Carr,
User Rank: Author
12/6/2013 | 11:35:31 AM
Re: spectacular experience
Wow, a positive comment about the DMV! Glad to know they've got something on the ball in your state.
mak63
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mak63,
User Rank: Ninja
12/5/2013 | 6:46:01 PM
spectacular experience
I agree with Mr Williams that the gov is not in the business to provide a spectacular customer experience, nevertheless, it doesn't mean they can not provide a pleasant experience, I recently renew my driver licence online (CA DL). I very much enjoyed the whole process. It was easy and satisfying,
WKash
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WKash,
User Rank: Author
12/3/2013 | 6:08:32 PM
Zients
Jeffrey D. Zients is indeed "one of the smartest guys we know in this space." The question will be, will he have the time and authority to build a stronger program management team than he found before he moves on to become director of the National Economic Council at the White House on January 1.


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