Rackspace CTO's Prescription For HealthCare.gov - InformationWeek

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Rackspace CTO's Prescription For HealthCare.gov
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User Rank: Apprentice
12/10/2013 | 2:08:44 PM
Re: Reuters on the private-sector shame of HealthCare.gov
Is this true?



Seems as impossibly managable (as in, bloated) as the legistlation itself.

David F. Carr
David F. Carr,
User Rank: Author
12/10/2013 | 9:23:01 AM
Reuters on the private-sector shame of HealthCare.gov
Reuters offers this analysis:

Healthcare.gov: Private shame, public blame - Nicholas Wapshott http://reut.rs/1iRM9HX

Obamacare may be a government-run enterprise, but the profound errors in building the site were overwhelmingly due to the incompetence of the private sector.

This is not just an example of a public enterprise failing, but the government investing too much faith in the efficiency of the private company that failed to build and deliver an operating site in good time. In the interest of political point scoring, private sector inadequacies are being passed off as inherent faults of the public sector.

The Department of Health and Human Services was in the position familiar to any hapless client when faced with buying software or devising a website. Public servants provided a specification to established web designers, only to find themselves adrift on a sea of incomprehensible technical jargon, mendacity, foolhardiness and obfuscation.

User Rank: Strategist
12/9/2013 | 11:24:55 PM
Don't mess with the consumer's money or health care
There are two things that service providers of any sort should never mess with, when it comes to the consumer. One is getting the accuracy of the intended transaction. The other is health care coverage. Somehow, HealthCare.gov got both wrong at the same time. The elected officials and contractors who are responsible have no one else to blame, despite some of the off-the-wall criticism of Obamacare. I'm glad that John Engates can see all its faults and come away with the confidence that it will be fixed. An effective site will start the process of establishing a major, national service of the same rank as Medicare and Social Security. Its roll out may one day be  little more than a quickly forgotten nightmare, except for all the studies that use it to point out how not to do a major online service launch.  
User Rank: Author
12/9/2013 | 7:01:05 PM
First Hand View
Thanks for sharing your story.  It's been so easy for so many to pile on the criticism -- even on those who had nothing to do with the site, but nevertheless rolled up their sleeves to try help get things back on track, like Federal CTO Todd Park and Federal CIO Steven VanRoekel both of whom the government is lucky to have working for the administration. No question, they could be earning a whole lot more and enduring a whole lot less heartburn in the private sector.  They and others actually deserve more thanks than they're likely to get for stepping in here.

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