Avon Pulls Plug On $125 Million SAP Project - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
Avon Pulls Plug On $125 Million SAP Project
Newest First  |  Oldest First  |  Threaded View
Lorna Garey
50%
50%
Lorna Garey,
User Rank: Author
12/13/2013 | 1:27:31 PM
Re: From the Trenches
Good for Avon for being willing to pull the plug. Many companies wouldn't have made a clean break and cut their losses.
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
12/13/2013 | 9:48:53 AM
Re: From the Trenches
The points you take issue with were based on Avon's CEO statement to financial analysts in 3Q that "the pilot technology platform worked well." What you're saying suggests the app was flawed from every perspective. As for the mobile access, I'm hearing from sources that it's a mobile web app, not a native iPad app. That would suggest the interface available on tablets isn't much different than what you see on desktop or laptop computers. It would also explain why, as you say, it made no difference how you accessed the app, it's the underlying system that's flawed.
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
12/12/2013 | 4:43:50 PM
Re: Who did the mobile interface and back-end connections?
We do know that SAP demonstrated an Avon-sales-rep-facing iPad app at Sapphire in 2011, and an Avon executive participated in the demo. But it's not clear that the app used in Canada was mobile or was entirely developed by SAP. Avon's 8-K makes no mention of "mobile" or "iPad," and SAP insists it was only involved in "back end" work. It's pretty obvious Avon was talking about and would want its reps to have a dead-easy iPad app. That's why I ask: Who did the interface and the back-end-connections?
Laurianne
50%
50%
Laurianne,
User Rank: Author
12/12/2013 | 4:07:05 PM
Re: Who did the mobile interface and back-end connections?
This type of iPad application, for roving sales people, is one of the most common. So many companies to learn from already. It will be interesting to hear more about how this one went wrong, whether it was the back end work, the UI, the training...or some of several factors.
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
12/12/2013 | 3:37:03 PM
Who did the mobile interface and back-end connections?
This deployment clearly involved a user interface -- that's what the sales reps experienced and why they left. It's also a fact that SAP showed off a demonstration (not yet in production), sales-rep-facing mobile app back in 2011 at Sapphire. I don't recall SAP acknowledging the contributions of any partners in that project (developing, say, the mobile front-end or middleware connections to the back end), so I have my doubts about this "we only worked on the back end" claim.

There's a cautionary tale here about highlighting deployments that have yet to be proven in production.


2021 State of ITOps and SecOps Report
2021 State of ITOps and SecOps Report
This new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

Slideshows
Blockchain Gets Real Across Industries
Lisa Morgan, Freelance Writer,  7/22/2021
Commentary
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
Joao-Pierre S. Ruth, Senior Writer,  7/19/2021
News
How CIO Roles Will Change: The Future of Work
Jessica Davis, Senior Editor, Enterprise Apps,  7/1/2021
Register for InformationWeek Newsletters
Video
Current Issue
Monitoring Critical Cloud Workloads Report
In this report, our experts will discuss how to advance your ability to monitor critical workloads as they move about the various cloud platforms in your company.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll