I have consulted and developed patient engagement/population health technology for for over 10 years, and David Carr is spot on with this article.
POPULATION HEALTH is...
I Back office Infrastructure:
II Front End Outreach/Measurement:
Engage and Monitor Patients
Manage Care of Populations
Measure Outcomes & Satisfaction
Close Gaps & Improve Care
Phase I does not improve health without Phase II, and there are 3 technology options to remotely engage, monitor, and measure the outcomes of a specific population (I am speaking of chronic populations, the target of healthcare reform, not every individual in geographical region)
1 Voice -automated, interactive
2 Data- Email/Text
We chose a hybrid 'voice' technology on the front end, data on the back(provider) end, because both the size, and characteristics of most 'at risk' populations (elderly) necessitates quick and easy to use, anywhere, for scalability. We determined video, while a good technology, was too intrusive for most, and the special hardware, software, and WiFi was needed, limit it's use to much smaller populations.