Re: An example
My intent is certainly not to engineer people out of every process. The human mind and its insights are still not able to be replicated. Yes, Watson can win Jeopardy, but despite speech nuance, that is still rapid and massive calculations on historical data. Individuals interpret the same data differently from each other.
The goal would be to engineer people away from processes that don't need a human intuition or personal empathetic interaction element. More importantly, don't just throw more people at a problem when the process isn't working.