Microsoft Unveils Digital Phone System For Small Business - InformationWeek
Software // Enterprise Applications
04:13 PM

Microsoft Unveils Digital Phone System For Small Business

The company developed Response Point to work alongside traditional phone systems or voice-over-IP systems.

Continuing its recent foray into the market for digital communications products, Microsoft on Monday introduced its first packaged digital phone system for small business.

The system, called Response Point, is designed to let companies of up to 50 employees easily set up and maintain a digital telephone network without the cost or complexity of a public branch exchange system.

"One-third of SMBs lack an advanced phone network of any kind, so we think it's a great opportunity," Response Point product manager Jeff Smith says. The software, which has been in development under the code name Edinburgh, will work alongside traditional phone systems or voice-over-IP systems, Smith said.

Response Point will be sold as embedded software within digital phones manufactured by Microsoft hardware partners D-Link, Quanta Syspine, and Uniden Evolo. Systems will be available later this year at a price that's yet to be determined, says Smith.

Microsoft is hoping Response Point's ease of use will appeal to small businesses that typically lack in-house computer or telephony expertise. The company claims individuals with average PC skills will be able to use a simplified management console to add users to the system, set up voice mail, and configure extensions.

Embedded voice recognition technology will enable office workers to initiate a call simply by pressing a button on their Response Point phone and speaking a colleague's name.

Microsoft is aggressively looking to build its presence in the market for computer-based voice services. Last week, the company announced the acquisition of TellMe Networks, a developer of voice recognition software, for an undisclosed price.

The company plans to distribute the public beta versions of Office Communications Server 2007 and Office Communicator 2007 later this month. Both feature built-in support for digital voice services.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends for 2018
As we enter a new year of technology planning, find out about the hot technologies organizations are using to advance their businesses and where the experts say IT is heading.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll