The statement issued by RIM late Thursday blamed the system failure on a brand new feature for storing emails that was not fully tested with their systems. The new feature was supposed to make temporary storage on the BlackBerry devices themselves more efficient. I'd have to say that crashing the system doesn't sound terribly efficient. RIM said that the new feature caused unanticipated problems and eventually cascaded into a "compounding series of interaction errors between the system's operational database and cache." Um, yeah, that sounds bad.
RIM took care to exonerate its security systems, hardware and software infrastructure, lest the business community lose faith in the revered enabler of email addiction.
I think we do have to give RIM a little bit of credit, though. Sure, the system may have crashed for a few hours, and the company was perhaps a little slow to alert users that the system was down. But on the whole, how many issues have there really been with RIM's service? When was the last time it crashed?
We'll just have to hope that RIM more thoroughly tests new features of the system before implementing them.