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Dell Simplifies Support for Small Business

Dell is customizing its approach to tech support based on IT savviness for its complete line of laptop, desktop, server and storage products.ProSupport for End-Users is designed for growing businesses that lack in-house tech support -- a common scenario for many smaller businesses. The package includes "how-to" support for software applications including Norton AntiVirus, Microsoft Office, Microsoft Small Business Server and Intuit QuickBooks, as well as support for more than 30 major third-party hardware and software vendors.

The Round Rock, Texas-based computer maker has also introduced ProSupport for IT, aimed at companies that have in-house tech support. Services include the fast dispatch of parts and labor for certified partners, and around-the-clock direct access to Dell Expert Centers.

Pricing varies.Small Business Computing

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