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Live Report Part 3: I Have The 3G iBrick, Er, iPhone

After four and a half hours, I walked away from the Apple store only partly victorious. I was able to buy a 3G iPhone, but it couldn't connect to the iTunes server to activate, and is thus a brick at the moment.
After four and a half hours, I walked away from the Apple store only partly victorious. I was able to buy a 3G iPhone, but it couldn't connect to the iTunes server to activate, and is thus a brick at the moment.Two problems with the entire purchasing experience: AT&T's servers, and the iTunes servers.

First, the AT&T servers were overwhelmed, preventing access to existing accounts and blocking people from creating new accounts or whatever changes were necessary to set up an account with the 3G iPhone. If this first step was successful, then you moved to step No. 2: Authentication via the iTunes server.

The first step took time, and often had to be repeated before things would go through. Eventually, however, it worked for me.

Step two was (and still is) a problem. The iTunes server continues to struggle with the onslaught of requests and can't be reached. In the end, after several unsuccessful activation attempts, Apple allowed me to walk away with an unactivated phone. The representatives at the Apple Store told me to continue to try to authenticate it through the iTunes server once I got home.

I've been trying for 30 minutes now with no luck. So I have an iBrick that can only make emergency calls. My old iPhone already has been deactivated, and can no longer make or receive calls.

Hopefully the iTunes server will respond and let me activate the phone at some point...

Editor's Choice
Samuel Greengard, Contributing Reporter
Cynthia Harvey, Freelance Journalist, InformationWeek
Carrie Pallardy, Contributing Reporter
John Edwards, Technology Journalist & Author
Astrid Gobardhan, Data Privacy Officer, VFS Global
Sara Peters, Editor-in-Chief, InformationWeek / Network Computing