Apple Admits MobileMe Problems - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Mobile // Mobile Devices
01:43 PM

Apple Admits MobileMe Problems

The company apologizes for technical snags, drops "push" language, and offers subscribers 30 days for free.

Apple issued an apology for difficulties with its MobileMe service and offered subscribers a free 30-day extension.

The company's replacement for the .Mac service was rolled out late last week, but users reported multiple issues with backing up data and accessing the new Web portal

"We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped," the company said in an e-mail to subscribers. "Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe Web applications had lots of problems initially."

Some users have been upset that the service doesn't offer true push capabilities, as changes made from Macs and PCs sync once every 15 minutes, not in real time.

The company acknowledged this in the e-mail and said it would drop the word "push" from MobileMe's description until "it is near-instant on PCs and Macs too." Apple did say that changes made from the iPhone and Web apps are immediately synced to and from the MobileMe "cloud."

Apple is giving MobileMe subscribers an automatic 30-day free extension to the service to make up for these issues, the company said.

The company said the service is functional now, but many customers on Apple's MobileMe support forum are still reporting problems.

MobileMe is a subscription-based wireless data syncing service that's often been described as "Exchange for the rest of us."

It works with the iPhone's calendar, contacts, and mail applications in addition to working with Mail, iCal, and Address Book on the Macintosh and Outlook on Windows. Users can manage their accounts through from any Web-connected device.

Customers can also use the service to store and share photos, videos, and other data wirelessly. The service costs $99 per year and offers 20 GB of storage, with additional storage costing extra.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
What Becomes of CFOs During Digital Transformation?
Joao-Pierre S. Ruth, Senior Writer,  2/4/2020
Fighting the Coronavirus with Analytics and GIS
Jessica Davis, Senior Editor, Enterprise Apps,  2/3/2020
IT Careers: 10 Job Skills in High Demand This Year
Cynthia Harvey, Freelance Journalist, InformationWeek,  2/3/2020
White Papers
Register for InformationWeek Newsletters
Current Issue
IT 2020: A Look Ahead
Are you ready for the critical changes that will occur in 2020? We've compiled editor insights from the best of our network (Dark Reading, Data Center Knowledge, InformationWeek, ITPro Today and Network Computing) to deliver to you a look at the trends, technologies, and threats that are emerging in the coming year. Download it today!
Flash Poll