Apple Probes iPhone iOS 4 Complaints - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile // Mobile Devices

Apple Probes iPhone iOS 4 Complaints

Still stinging from "antennagate," the company is now looking into reports its new mobile operating system is buggy.

Apple is investigating complaints that the latest firmware upgrade for the iPhone is causing numerous problems for users, a company spokesperson said.




Image Gallery: Apple iPhone 4, A True Teardown
(click for larger image and for full photo gallery)

Apple released iOS 4 in late June as an upgrade for iPhone 3GS and iPhone 3G. It also ships natively with iPhone 4. Within hours of its release, users who downloaded the software reported glitches ranging from slow performance to lost files. Some said their iPhones wouldn't even turn on after the upgrade.

"After updating to iOS 4 almost nothing works," reported a user who identified himself as Esnupe, on a support forum maintained by Apple, shortly after the upgrade was released. "I've lost my music, all my apps, and the gmail push ability. This is a complete disaster," said Esnupe.

Another user, M3G4UK, said the upgrade to iOS 4 "bricked" his device. "First download failed with a 'Firmware Corrupt' error, so it downloaded again," wrote M3G4UK. "Now my iPhone is stuck in recovery mode," the user added.

Numerous others said the upgrade caused archived photos to appear blurry.

Apple, having been stung by "Antennagate," is apparently taking the complaints seriously. It has formally assigned technicians to investigate the issues, a company spokesperson told The Wall Street Journal on Wednesday. The spokesperson did not say how long the probe might take or if Apple is taking other measures to stabilize the software.

It's not uncommon for a major new software release to cause device problems—either due to bugs or user error. Vendors generally manage to sort out most glitches by clarifying installation instructions or issuing a patch.

iOS 4 is designed to improve iPhone's overall performance while adding new features like multitasking. The feature lets users engage in a number of tasks or activities simultaneously. For instance, they could listen to a Pandora music stream while using other third-party apps. iOS 4, when it's working properly, also eases application organization through a feature that lets users create new folders simply by dragging one app icon on top of another of the same category, such as Games.

All told, iOS 4 offers more than 100 new features or enhancements. It can be downloaded from Apple's Web site or iTunes store. Apple said it plans to release a version of the software for the iPad tablet computer later this year.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
IT Careers: 12 Job Skills in Demand for 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/1/2019
Commentary
Enterprise Guide to Multi-Cloud Adoption
Cathleen Gagne, Managing Editor, InformationWeek,  9/27/2019
Commentary
5 Ways CIOs Can Better Compete to Recruit Top Tech Talent
Guest Commentary, Guest Commentary,  10/2/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Data Science and AI in the Fast Lane
This IT Trend Report will help you gain insight into how quickly and dramatically data science is influencing how enterprises are managed and where they will derive business success. Read the report today!
Slideshows
Flash Poll