Apple Says MobileMe's E-Mail Bugs Fixed - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile // Mobile Devices
News
7/31/2008
02:54 PM
50%
50%

Apple Says MobileMe's E-Mail Bugs Fixed

The company said the service's e-mail issues have been repaired, but some subscribers are still reporting problems.

Apple said its wireless data syncing service is fully functional now, but some users are still reporting problems.

The company's MobileMe service was billed as "Exchange for the rest of us," and is meant to offer near-instant syncing of e-mail and data between a customer's iPhone and computer. But the service stumbled out of the gates when it was rolled out earlier this month, with many users reporting issues with backing up data and the Web portal Me.com.

Apple apologized for these issues, dropped "push" from the service's description, and offered subscribers 30 days of service for free.

But last week the company said it had a "serious issue" with a mail server that left about 20,000 subscribers without access to e-mail for several days. The company announced Tuesday it had fully repaired the e-mail issues.

"We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time," read the latest update. "By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe problems behind us and can now focus on improving other aspects of this new ambitious service."

Apple has also set up a dedicated chat line for those affected by the outages. But as of Thursday morning, some subscribers said they were still having difficulties with e-mail. "It seems that while I can log in to MobileMe and view my calendar, contacts ... I continue to not be able to see mail, as mail comes up as a completely blank page" wrote one poster in Apple's MobileMe's support forum.

MobileMe is a subscription-based service that costs $99 per year. Along with e-mail and calendar syncing, customers can also use the service to store photos, videos, and other data wirelessly.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
IT Careers: Top 10 US Cities for Tech Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/14/2020
Commentary
Predictions for Cloud Computing in 2020
James Kobielus, Research Director, Futurum,  1/9/2020
News
What's Next: AI and Data Trends for 2020 and Beyond
Jessica Davis, Senior Editor, Enterprise Apps,  12/30/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
Slideshows
Flash Poll