Google Sued Over Nexus One Troubles - InformationWeek
IoT
IoT
Mobile // Mobile Devices
News
9/1/2010
01:51 PM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

Google Sued Over Nexus One Troubles

A Nexus One owner claims Google made misleading claims about the phone's 3G capabilities and failed to provide adequate support.

Google Nexus One Smartphone
(click image for larger view)
Google Nexus One Smartphone

Apple and AT&T have long been the targets of litigants who believe that the two companies have exaggerated the iPhone's capabilities in their marketing. Now it's Google's turn.

Google introduced its Nexus One mobile phone in January, hoping to change the way mobile phones are sold by offering it to customers directly through its Web site without a carrier service plan. It also offered a subsidized version with a T-Mobile service plan. By the middle of July, Google gave up and discontinued the Nexus One, citing disappointing sales.

But during its brief time on the market, the Nexus One managed to disappoint some customers. Following the launch of the Nexus One, many users complained about poor 3G network performance.

Google characterized the issues at the time as affecting a small number of users.

Nonetheless, one Nexus One user is suing, in the hope of finding enough other aggrieved Nexus One users to allow his claim to be certified as a class action.

Attorneys representing Nathan Nabors, a resident of Orlando, Florida, filed a lawsuit against Google on Tuesday alleging violations of the Communications Act and of trade laws related to warranties. The lawsuit claims that the Nexus One phone suffered connectivity problems on T-Mobile's network and that Google provided inadequate customer support to deal with these problems.

"Google either knew, reasonably should have known, or was obligated to understand that the [Nexus One] could not consistently perform at a 3G level, contrary to Google's representations," the complaint says.

A Google spokesperson was not immediately available for comment.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll