Motorola Issues Warning About Updating Droid X Unofficially - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Mobile // Mobile Devices
11:29 AM
Eric Zeman
Eric Zeman

Motorola Issues Warning About Updating Droid X Unofficially

Motorola has indicated via its support forums that Droid X users who update to Android 2.2 from a leaked ROM won't be able to install the official update.

Verizon Wireless and Motorola have said that the Droid X will be offered the Android 2.2 update in "early September." An unofficial version of Android 2.2 for the Droid X, however,` has been leaked to the Internet. Motorola warns Droid X users to stay away.

Motorola employee "Matt" said in a support post, "Do NOT load the leaked 2.2 upgrade that has been floating around on the [internet]. There is currently no upgrade path from that load to the official 2.2 load that will be released by early September. Unless you have some plan to flash your phone back to the current official load, you could be stuck on the leaked version."

The unofficial version of Android 2.2 that has been leaked for the Droid X is not the final version. It likely has some minor bugs. In the same support post, Motorola references a number of known issues that the company is working to fix for the Droid X (full list at end of this post).

Since Motorola isn't going to provide an update path from the leaked ROM to the official, final ROM, I'd highly recommend Droid X users sit this one out. It shouldn't be more than a week or two before the final version of the software is available. It's not worth getting stuck with a buggy ROM.

In other Droid X news, owners of the Android device have been disappointed to learn that the HDMI port only works when the Gallery application is being used. That means no streaming video content from some applications (such as SlingPlayer) to HDMI-equipped TVs or monitors.

To circumvent this issue, a company called GmanApps has created an application called Real HDMI that unlocks the HDMI port for use with other applications. Real HDMI costs $1.99. Given the functionality that it provides, some might call that $1.99 well-spent.

Here's the full Motorola support post:

Like most new products, Droid X has its share of bumps. In an effort to spare you the pain that some others have experienced, here's a quick list of the top issues we're working on, and links to the threads where you can learn more and join the discussion.

Exchange email is not working for all owners. There are two flavors of this:

-- owners who can't get their Exchange accounts set up on their Xs. Please go here for workarounds and news.

---and others who can get their e-mail, but don't get any notifications. Please go here for workarounds and news.

-- both of these issues will be addressed in the Android 2.2 (Froyo) update, scheduled for deployment by early September.

You may not want to use Smart Profile! Some owners are finding that Smart Profile isn't working correctly. In these cases, if you use it to set your phone on vibrate (by turning a ringing phone over, face down) your phone won't ring anymore. Only a factory reset will restore the ringtone. It's being discussed here. If you have this problem, here is some information on doing a factory reset. just use these new, pretty simple recovery steps. There is some evidence this doesn't happen to everyone and it definitely doesn't happen every time you use the Smart Profile. This will be addressed in our next software update.

Deleting text message content. We have followed this discussion with interest and recognize that saving text content history is not always a great experience. We’re going to make a change in our next software update. You will be able to permanently delete text messages. Thanks for this feedback – we heard you.

Notification volume: After reading and hearing reports about the notification volume being too low on Droid X, we are now planning to increase the volume in an upcoming software release. Thanks for your feedback.

In the meantime, please check out the list below of the 10 loudest ring tones on your Droid X, and make sure your notifications volume is turned up. (Menu > Settings > Sound & display > Ringer Volume. You can set incoming call volume and notification volumes together or separately.)

The 10 loudest ring tones on Droid X are:

1. Bolly Wood 2. Dancing' Fool 3. Digital Phone 4. Road Trip 5. Gimme Mo'Town 6. Noisey One 7. Caribbean Ice 8. Very Alarming 9. Terrible Two's 10 Third eye

Other items:

Issues getting VPN to work. Here's a thread on that. We have confirmed that encryption is not working on VPN. Encryption for PPTP will be enabled in a software update; still working to confirm fixes for the other VPN versions.

Flickering screen. Motorola and Verizon has released a statement on this. Read up on it here and if your phone matches the criteria, exchange it for another X. Only a small number of phones -- the word is "less than a tenth of one percent" -- have this one.

Camera issues. Some owners are seeing their camera shutter "freeze" and then they only see a black screen where the picture should be. This is also one that you should consider exchanging for another X. We're looking into it.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

11 Things IT Professionals Wish They Knew Earlier in Their Careers
Lisa Morgan, Freelance Writer,  4/6/2021
Time to Shift Your Job Search Out of Neutral
Jessica Davis, Senior Editor, Enterprise Apps,  3/31/2021
Does Identity Hinder Hybrid-Cloud and Multi-Cloud Adoption?
Joao-Pierre S. Ruth, Senior Writer,  4/1/2021
White Papers
Register for InformationWeek Newsletters
Current Issue
Successful Strategies for Digital Transformation
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Flash Poll