According to tech analyst firm ITG, 15% of consumers who've purchased the Samsung Galaxy Tab from a U.S. carrier have returned it.
According to tech analyst firm ITG, 15% of consumers who've purchased the Samsung Galaxy Tab from a U.S. carrier have returned it.The picture regarding sales of Samsung's Galaxy Tab has gotten muddier. First the company crowed about sales of one million, then two million tablets. Then, speaking to press, a Samsung exec let slip that actual sales to end users were "quite slow." Those huge sales numbers were really shipments from Samsung to retailers, not to end users.
ITG states that in the two-month period between November 16 and January 16, the Galaxy Tab was returned by consumers at a rate of 15%. "Consumers aren't in love with the device," said Tony Berkman, a consumer tech analyst with ITG.
By way of comparison, the Apple iPad was returned at a rate of 2% during the same period.
ITG didn't point out specific reasons for the Tab's high return rate, but it is easy to estimate what they might be.
First, Android 2.2 Froyo is not optimized for the tablet form factor. Even Google said this last fall before the Tab's debut. Froyo was designed for smartphones.
Second, Google announced Android 3.0 Honeycomb -- which is optimized for tablets -- in early December. Any Tab user only partially satisfied with the user interface immediately had a reason to return it, knowing that a more capable system was on the way.
Third, Motorola announced its Xoom tablet in early January at the CES trade show, giving Tab owners another Android tablet option -- one that will support 4G, one that will have a bigger screen, one that has dual-core processors, and one that supports Android 3.0 Honeycomb.
Google is prepared to fully unveil Android 3.0 Honeycomb at an event taking place at its Mountain View, Calif., headquarters on Wednesday, February 3.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Digital Transformation Myths & TruthsTransformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.