I've always had to administer our AT&T company account, make all plan changes, order new phones, etc. I've absolutely hated that (my real job is IT developer/manager). With this new paradigm of separating phone purchase from plans, it's led us to create a BYOD program and just reimburse employees a specified amount each month for plan, then give them $500 allowance every two years for phone. Then they can optimize with their families and their personal usage, I'm out of loop. Woo hoo!
Here is the best part. It became clear our AT&T biz rep was AT&T's rep, not ours. Once they began publishing phone costs in Premier web portal separate from 2 year contract plans, I noticed our plan costs did not decrease. We were paying $40 for 450 minutes voice, $20 for unlimited text and $26 for 2GB of data, that was best I could do. The consumer AT&T plans were $55 for unlimited voice and text and 2GB of data. The consumer AT&T reps were laughing when they heard what we were paying on biz side with our FAN discounts.
How sad is that. You'd like to think reps would look at your biz from time to time and help you optimize when things changed. Not these clowns. I was happy with quality of the National Business Center reps when I'd have to call for things I couldn't do in portal. But these AT&T account reps are a joke, strictly a sales function where optimizing their commission appears to be primary goal.