SugarCRM Upgrade Adds Usage Tracking - InformationWeek
IoT
IoT
Mobile
Commentary
8/28/2008
02:20 PM
Jake Widman
Jake Widman
Commentary
50%
50%

SugarCRM Upgrade Adds Usage Tracking

InformationWeek

A new version of the open source customer relationship management solution SugarCRM improves its reporting capabilities and lets managers monitor how it's being used.SugarCRM 5.1 enables users to collect more complex data, including column-oriented data, and present it in a matrix. A revamped wireless interface enables the data to be delivered to iPhones and BlackBerrys.

The new Tracker feature lets users follow which salespeople are using the software and which features they're using most. "Every sales person is an artist," according to SugarCRM CEO John Roberts. "It's best not to put them in front of a computer and expect them to all use it the same way." Tracking individual usage should help managers figure out how to best support their salespeople.InformationWeek

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of IT Report
In today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll