The exact criteria are as follows:
-- Customer is roaming outside of T-Mobile network 100% of the time -- Defined contractual term has expired on all active lines -- Non-Business and non-Government account types -- Non-VIP and non-Special account sub-types
In the letters sent to these customers, T-Mobile essentially gave them written notice that their rate and service plan will no longer be available after a certain date. T-Mobile is asking the customers to contact T-Mobile, and if they don't convert to a pay-as-you-go plan, T-Mobile is going to terminate their service. Ouch.
Sprint recently dumped 1,200 customers who were abusing the carrier's customer service by calling to complain too often.
On the flip side of the coin, T-Mobile is introducing a brand-new sales initiative this weekend aimed at snagging as many new customers as possible. Beginning Friday, Nov. 23, and running through Sunday, Nov. 25, T-Mobile is giving away a free flight to each eligible customer who activates a qualifying two-year myFaves rate plan online or at any T-Mobile retail store nationwide.
"The next best thing to actually being there for an occasion or holiday is to share in the moment by phone. With the Free Flight promotion, we can help our customers enrich their most important relationships by doing both," said Jeff Hopper, VP of marketing for T-Mobile USA in a prepared statement. "It's T-Mobile's holiday thank you to our customers, and another way we're helping to bring people together in '08."
That's some thank you.