T-Mobile Restores Voice, Data Services - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
News
11/4/2009
01:22 PM
50%
50%

T-Mobile Restores Voice, Data Services

The service outage comes as T-Mobile is still reeling from its Sidekick data-loss fiasco.

T-Mobile said it has fixed a voice and data service disruption that impacted about 1.7 million subscribers, but the outage may be another public relations hit for the fourth-largest U.S. carrier.

Subscribers began complaining about problems with voice, data, and text capabilities early Tuesday, and the issues appeared to become more widespread as the day progressed.

"About 5% of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored," T-Mobile said on its customer support page Tuesday night. "Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers."

The wireless operator said users still experiencing service issues should turn off their phones and turn them back on to resolve the problem.

The outage comes at a particularly bad time for T-Mobile, as it is still reeling from a disruption that almost caused its Sidekick users to lose all their personal contacts, calendar entries, photos, notes, and saved e-mails. While the data was eventually recovered and affected users received a $100 credit, the incident damaged T-Mobile's reputation, as well as the reputation of the Microsoft-owned Danger, which managed the data services for Sidekick.

"This is just lovely," wrote one poster on T-Mobile's support page. "I know everyone is going to start with the comments on how we shouldn't whine because this never happens. Well, having purchased a new phone because of multiple Sidekick issues, I feel we have the right to complain..."


InformationWeek Analytics outlines the 10 questions you need to ask to see where netbooks fit within your organization. Download the report here (registration required).

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Commentary
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
Slideshows
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Slideshows
Flash Poll