T-Mobile Yanks Motorola Handset From Shelves - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile
Commentary
11/17/2007
12:32 PM
Eric Ogren
Eric Ogren
Commentary
50%
50%

T-Mobile Yanks Motorola Handset From Shelves

Due to the rising tide of customer complaints, T-Mobile has halted sales of the troubled Motorola Sidekick Slide. T-Mobile issued a statement late yesterday explaining how the customer-service-friendly carrier is trying to make amends.

Due to the rising tide of customer complaints, T-Mobile has halted sales of the troubled Motorola Sidekick Slide. T-Mobile issued a statement late yesterday explaining how the customer-service-friendly carrier is trying to make amends.Here is what T-Mobile said:

T-Mobile USA suspended sales of the T-Mobile Sidekick Slide on Friday evening, Nov. 16, after Motorola - the manufacturer of the device - confirmed that some devices may inadvertently power off when the slide door on the front side of the phone is opened or closed.

T-Mobile has taken this action to help ensure our customers only receive devices we're confident will perform at their peak, so they can stay effortlessly connected to those who matter most.

Motorola is currently working to identify the root cause of the power cycle issue in affected Sidekick Slide devices. The T-Mobile Sidekick LX and Sidekick iD are not affected by this issue.

If a customer purchased a Sidekick Slide that is experiencing the unintended power cycle issue, they may contact T-Mobile Customer Care, or go to a T-Mobile retail store, for assistance and to discuss available options.

This is some unsavory pie in the face for Motorola. Motorola's handset business has taken a beating all year long. For such a high-profile device to have such a big problem is yet another sign that Motorola's handset division needs re-tooling.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
News
Can Cloud Revolutionize Business and Software Architecture?
Joao-Pierre S. Ruth, Senior Writer,  1/15/2021
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
News
How CDOs Can Build Insight-Driven Organizations
Jessica Davis, Senior Editor, Enterprise Apps,  1/15/2021
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll