re: Text Messaging Between Clinicians Increasing In Hospitals
Text messaging in healthcare is going to be a big challenge, but many are willing to deal with it because of the potential productivity gains. The technology is important but it is education that seems to really make the difference in making BYOD successful and secure. Our healthcare facility put a BYOD policy in place to use Tigertext for HIPAA complient text messaging, but the doctors still used their unsecure regular text messaging. Even though we had a good BYOD policy, it wasn't enough, we had to bring each doctor in to admin for 15 minutes of training and explaining the HIPAA issues and how to use the app correctly. Now we have about 97% of the doctors in compliance. If you want employees to comply with your IT security program, you really need to educate employees about the BYOD policy and the technologies you use weather it is an app like Tigertext or a larger MDM system.