What Caused BlackBerry's Three-Hour Hiccup

A system upgrade is to blame for Monday's BlackBerry outage, which for three hours rendered users without access to e-mail and other data services."RIM's early investigation...points to a problem with an internal data routing system within the BlackBerry service infrastructure that had been recently upgraded," the company said in a statement. "The upgrade was part of RIM's routine and ongoing efforts to increase overall capacity for longer term growth."

RIM says that similar upgrades have gone off without a hitch in the past. No messages were lost in Monday's outage, the company says.

When asked about the outage at the Mobile World Congress wireless show in Barcelona, RIM co-CEO Jim Balsillie called it "old news" and refused further questions.

In its last quarter, RIM added 1.65 million BlackBerry subscribers, bringing its worldwide total to 12 million.InformationWeek, CNET

Editor's Choice
Samuel Greengard, Contributing Reporter
Cynthia Harvey, Freelance Journalist, InformationWeek
Carrie Pallardy, Contributing Reporter
John Edwards, Technology Journalist & Author
Astrid Gobardhan, Data Privacy Officer, VFS Global
Sara Peters, Editor-in-Chief, InformationWeek / Network Computing